Reference

Indonesia Privacy Policy for Your Account

We keep this page focused on what we collect, why we keep it, and how you can ask us to change it.

DANAOVOGoPayQRIS

How This Policy Applies Here

caturwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to accounts used in Indonesia and only where local law permits our service. We collect the details needed to create your account, confirm access, record payment events, and answer your privacy requests. That can include your name, contact details, login time, device model,

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browser type, IP address, and DANA, OVO, GoPay, or QRIS transaction references. We keep the record set narrow so we can spot account abuse, fix wallet mismatches, and keep support history tied to one case. If the law in your location requires a different retention period,
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we follow that rule. A customer in Denpasar who asks for a change gets the same process as any other account holder, but we only act when local law allows it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Send Privacy Requests

If you want a copy of your stored data, a correction, or a deletion request where law allows it, send it through the account menu first. We keep the ticket linked to your registered email so the right record is updated. For faster handling, include the device you used, the date range, and whether the issue involves DANA, OVO, GoPay, or QRIS.

Team online

Live Chat

Open live chat from 09:00-23:00 WIB and send your request from the email linked to your account. We use one thread per case so you can track corrections, access checks, or data export questions without repeating yourself.

Use WhatsApp when you need a written record of your request. Send your registered number, the device you used, and the exact change you want, and we will match it with the account record before we reply.

Email

Email works well for detailed privacy requests. Add your account ID, a short description, and the date of the login or payment event, and we will route it to the team that handles retention, access, and corrections.

DATA HANDLING

What We Keep And Why

We store only the data needed to run account access, confirm changes, and answer privacy requests.

Device Logs

We record login time, browser type, and device model so we can spot unusual access and help you confirm whether…

Cookie Use

Cookies help us remember session state and language choice, and they let you stay signed in while you move between…

Account Security

When you ask for a data change, we confirm the request from your registered email, phone number, or live chat…

Retention Period

We keep account and payment records only as long as needed for access, dispute handling, tax checks, or local law.

Change Requests

You can ask us to correct your profile, update a contact detail, or ask how to export stored data.

Contact Path

For privacy matters, send one clear request through chat or email and keep it tied to one account.

Privacy Questions We Hear Most

If you are checking how we handle your data, start with the account record, the device you used, and the payment trail. We answer privacy requests in the same thread that received them, and we only continue where local law allows. The questions below cover access, correction, cookies, retention, and contact steps so you know what to send first.

We collect the details needed to create and secure the account: name, contact method, login logs, device data, cookie data, and payment references from DANA, OVO, GoPay, or QRIS. We do not ask for anything extra without a reason.

Yes. Send the corrected detail through chat or email from the registered account, and we will verify the request before updating the record. If a legal reason prevents a change, we will say what stays unchanged and why.

Use live chat or email and ask for an access request. Include your account ID and the device you last used so we can match the record quickly and send the data to the right contact channel.

Yes. Cookies help keep your session active and remember basic settings on Chrome, Safari, and mobile browsers. If you clear them, you may need to log in again and set your preferences once more.

We keep records only for the time needed to support access, security, dispute handling, and legal duties. After that period, the data is archived or removed from active use according to the applicable retention rule.

Send one request through live chat, WhatsApp, or email, and keep it tied to the registered account. Include the date, the device, and the part of the record you want changed so we can route it correctly.

Yes. Some requests can only be completed where local law allows it, and some records must be kept for a set period. If that applies, we will explain the limit and the next step you can take.

Indonesia Privacy Policy for Your Account

Where To Send Privacy Requests

Live Chat

WhatsApp

Email

What We Keep And Why

Device Logs

Cookie Use

Account Security

Retention Period

Change Requests

Contact Path

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Can I ask you to correct my data?

03 How do I ask for a copy of my stored data?

04 Do you use cookies on mobile and desktop?

05 How long do you keep my account records?

06 Who should I contact about a privacy request?

07 Does local law affect whether my request is handled?

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